Privacy Policy
Effective Date: August 24, 2026
Primo’s Junk Removal LLC (“Primo’s Junk Removal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit primosjunkremoval.com, request an estimate, schedule junk-removal services, contact us, or consent to receive communications from us.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide, including:
• Name
• Telephone number
• Email address
• Service or property address
• Postal code
• Information about the items or materials you want removed
• Appointment and scheduling information
• Photographs or other information you choose to send us
• Records of communications with our company
Our website may also collect limited technical information, including browser type, device type, IP address, pages visited, and cookie or website-analytics information.
2. HOW WE USE INFORMATION
We may use the information we collect to:
• Respond to questions and estimate requests
• Provide and schedule junk-removal services
• Send appointment confirmations, reminders, arrival updates, quote updates, and service-related information
• Provide customer support
• Process payments and maintain business records
• Improve our website and services
• Protect our company, customers, website, and legal rights
• Comply with applicable legal requirements
3. SMS AND TEXT-MESSAGE COMMUNICATIONS
Customers may voluntarily consent to receive conversational, non-marketing text messages from Primo’s Junk Removal LLC. These messages may concern estimates, appointments, scheduling, arrival times, service updates, questions about requested services, and customer support.
SMS consent is optional and is not a condition of purchasing or receiving services.
Message frequency varies based on the customer’s inquiry and scheduled services. Customers will typically receive between one and five messages for an inquiry or appointment, although additional messages may be necessary when the customer continues a conversation or requests further assistance.
Message and data rates may apply.
To stop receiving text messages, reply STOP to any message from us. To request assistance, reply HELP or contact us at info@primosjunkremoval.com or (909) 275-6368.
4. MOBILE INFORMATION AND SMS CONSENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may provide information to subcontractors or technology providers only when needed to support services such as customer service, message delivery, scheduling, or account administration.
Text-message originator opt-in information and consent are excluded from every other data-sharing category. This SMS opt-in information and consent will not be disclosed to third parties.
5. SERVICE PROVIDERS
We may use trusted service providers to operate our website, schedule appointments, process payments, deliver customer communications, maintain business records, or provide requested services.
These providers may access information only as reasonably necessary to perform services for Primo’s Junk Removal LLC and must handle that information appropriately.
SMS consent and mobile opt-in information will not be provided to these parties for their own marketing or promotional purposes.
6. LEGAL AND SAFETY DISCLOSURES
We may disclose information when reasonably necessary to:
• Comply with applicable laws, court orders, or legal processes
• Protect the rights, property, or safety of Primo’s Junk Removal LLC, our customers, or others
• Investigate fraud, abuse, security incidents, or unlawful activity
• Enforce our agreements and policies
7. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to support website operation, understand website usage, and improve performance.
You can manage cookies through your browser settings. Disabling cookies may affect some website features.
8. INFORMATION SECURITY AND RETENTION
We use reasonable administrative and technical safeguards intended to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, and comply with legal obligations.
9. YOUR PRIVACY CHOICES
You may contact us to request access to, correction of, or deletion of personal information associated with you, subject to applicable legal and record-retention requirements.
You may withdraw SMS consent at any time by replying STOP.
10. CHILDREN’S PRIVACY
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
12. CONTACT US
Primo’s Junk Removal LLC
8269 Catawba Ave, Fontana, CA 92335, United States
Business and Customer Support: (909) 275-6368
SMS Messaging Number: (909) 572-0007
Email: info@primosjunkremoval.com
Website: https://primosjunkremoval.com