Terms of Service
Effective Date: August 24, 2026
These Terms of Service (“Terms”) govern your use of primosjunkremoval.com and services provided by Primo’s Junk Removal LLC (“Primo’s Junk Removal,” “we,” “us,” or “our”). By using our website, requesting an estimate, scheduling service, or accepting our services, you agree to these Terms.
1. SERVICES
Primo’s Junk Removal LLC provides residential and commercial junk removal, hauling, cleanout, debris-removal, furniture-removal, appliance-removal, and related services. The specific work to be performed will be based on the estimate, appointment information, and conditions present when our crew arrives.
2. ESTIMATES AND PRICING
Estimates may be based on photographs, descriptions, volume, weight, item type, accessibility, labor, disposal costs, and other information provided before service.
An estimate may change if the quantity or type of material, access conditions, labor requirements, disposal requirements, or scope of work differs from the information originally provided. We will communicate material pricing changes before performing additional work whenever reasonably possible.
3. APPOINTMENTS, CANCELLATIONS, AND ACCESS
Customers must provide accurate scheduling and service-location information and ensure that our crew can safely access the removal area.
Please provide at least 24 hours’ notice when cancelling or rescheduling. Late cancellations, inaccessible properties, or missed appointments may be subject to a reasonable fee when disclosed before booking.
Arrival times may be provided as estimated service windows and may be affected by traffic, weather, disposal-site delays, earlier appointments, and other circumstances outside our control.
4. ITEMS WE CANNOT ACCEPT
We may refuse hazardous, illegal, unsafe, contaminated, or prohibited materials. Customers must disclose known hazards before service.
Additional requirements or charges may apply to unusually heavy items, restricted materials, difficult access, demolition work, or items requiring special handling or disposal.
5. CUSTOMER RESPONSIBILITIES
The customer represents that they own the items being removed or are legally authorized to request their removal.
Customers are responsible for identifying items that should remain on the property. Once items have been removed, transported, donated, recycled, or disposed of, recovery may not be possible.
The service area must be reasonably safe and accessible. Customers must disclose known hazards, structural concerns, animals, locked areas, utility risks, or other conditions that could affect the work.
6. PAYMENT
Unless otherwise agreed in writing, payment is due when the service is completed. Applicable taxes, disposal charges, special-handling charges, or other approved charges may be included.
Late or returned payments may be subject to reasonable fees permitted by law.
7. PROPERTY CONDITIONS AND LIABILITY
Primo’s Junk Removal LLC is not responsible for pre-existing damage, hidden defects, undisclosed hazards, unsafe conditions, ordinary wear associated with removal work, or damage resulting from inaccurate customer instructions.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
8. RIGHT TO REFUSE OR STOP SERVICE
We may refuse, postpone, or stop work when conditions are unsafe, illegal, materially different from those disclosed, outside our service capabilities, or likely to harm people or property.
9. SMS MESSAGING PROGRAM
Program Identity and Purpose
The Primo’s Junk Removal LLC SMS program provides conversational, non-marketing customer-care messages to customers who voluntarily provide SMS consent.
Messages may include estimate responses, appointment confirmations, scheduling updates, arrival notifications, service-related questions, reminders, and customer-support communications.
Consent
SMS consent is optional. Consent to receive text messages is not a condition of purchasing or receiving services.
Message Frequency
Message frequency varies according to the customer’s inquiry, appointment, and conversation. Customers will typically receive between one and five messages per inquiry or appointment. Additional messages may be exchanged when the customer continues the conversation or requests further support.
Messaging Charges
Message and data rates may apply to messages sent to or received from Primo’s Junk Removal LLC. Your wireless carrier’s messaging and data terms will apply.
Opting Out
You may cancel SMS messages at any time by replying STOP to (909) 572-0007.
After receiving your STOP request, we may send one final message confirming that you have been unsubscribed. You will then stop receiving messages from this SMS program unless you provide consent again.
If you later want to resume messages, you may opt in again using the same method through which you originally subscribed or by submitting a new consent request.
Help and Support
Reply HELP for messaging assistance. You may also contact Primo’s Junk Removal LLC at info@primosjunkremoval.com or (909) 275-6368.
Carrier Liability
Wireless carriers are not responsible for messages that are delayed or not delivered.
Supported Carriers and Availability
SMS delivery is subject to wireless-carrier availability, network operation, device compatibility, and other conditions outside our control. Message delivery cannot be guaranteed.
Privacy
Our collection and use of personal information, including mobile information and SMS consent records, are governed by our Privacy Policy:
https://primosjunkremoval.com/privacy-policy/
10. WEBSITE CONTENT
Website content is provided for general informational purposes. Service descriptions, pricing examples, availability, and service areas may change.
Unless otherwise indicated, website text, graphics, branding, and other content belong to Primo’s Junk Removal LLC and may not be reproduced or used commercially without permission.
11. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to mapping, payment, review, social-media, scheduling, or other third-party services. We are not responsible for the content, operation, security, or policies of independently operated third-party websites.
12. CHANGES TO THESE TERMS
We may update these Terms periodically. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services after an update constitutes acceptance of the revised Terms to the extent permitted by law.
13. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will be handled in a court with appropriate jurisdiction, unless the parties agree to another lawful resolution method.
14. CONTACT INFORMATION
Primo’s Junk Removal LLC
8269 Catawba Ave, Fontana, CA 92335, United States
Business and Customer Support: (909) 275-6368
SMS Messaging Number: (909) 572-0007
Email: info@primosjunkremoval.com
Website: https://primosjunkremoval.com